Refund Policy

This Refund Policy describes how returns, replacements, and refunds are handled for transactions with MerQ Commerce, a registered U.S. wholesale and e-commerce limited liability company ("MerQ Commerce," "we," "us," or "our"). Because we operate on a business-to-business basis, this policy is intended for our wholesale partners and is read together with any separate written agreement or purchase order between us.

Business-to-Business Context

MerQ Commerce supplies authentic, brand-authorized products to verified business buyers for resale and business use. Our wholesale transactions are commercial in nature and are not consumer retail purchases. Where the terms of a signed agreement or accepted purchase order differ from this policy, the terms of that document will control for the transaction it covers.

Order and Payment Terms

The commercial terms for each order — including products, quantities, pricing, payment schedule, shipping, and delivery — are agreed on a per-transaction basis and confirmed in a written quote, invoice, or purchase order. By placing an order, you confirm that you have reviewed and accepted the applicable terms for that transaction.

Returns and Replacements

We stand behind the authenticity and condition of the products we supply. We will work with you in good faith to resolve issues involving products that are defective or non-conforming, which may include:

• Defective goods. Products that are damaged or not in working condition upon receipt
• Non-conforming goods. Products that materially differ from the agreed description, quantity, or specifications on the order
• Shipping errors. Incorrect items or quantities shipped due to our error

Depending on the circumstances and product availability, an approved claim may be resolved through replacement, repair where applicable, a credit toward a future order, or a refund of the affected portion of the purchase price.

Request Process and Timelines

To request a return, replacement, or refund for a defective or non-conforming order, please contact us promptly with the following:

• Your business name and the related invoice or purchase order number
• A description of the issue and the affected products and quantities
• Supporting documentation, such as photographs of the products and packaging

Claims should be submitted within seven (7) business days of receiving the affected shipment so that we can review the issue while the goods and packaging remain available for inspection. After we review and approve a claim, we will provide return or disposition instructions. Approved refunds are generally issued within fourteen (14) business days of our receipt and verification of the returned goods, using the original payment method where practical.

Non-Refundable Circumstances

Unless required by applicable law or agreed in writing, the following are generally not eligible for return or refund:

• Claims submitted after the applicable claim window has closed
• Products damaged after delivery due to mishandling, improper storage, or misuse
• Products that have been used, altered, relabeled, or further distributed
• Change-of-mind, market-condition, or buyer-forecasting reasons
• Orders or deposits expressly designated as non-refundable in the applicable agreement

Cancellations

Requests to cancel or modify an order must be made in writing before the order has been processed or shipped. Once an order has been prepared for fulfillment, cancellation may not be possible, or may be subject to fees described in the applicable agreement.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. The policy in effect at the time of your order applies to that transaction.

Contact Us

To start a return or refund request, or if you have questions about this policy, please contact us at contact@merqcommerce.com.